How do I make a warranty claim?

Keep your proof of purchase and submit a request via the appropriate channel on our Warranty page (Retailer, Reseller, or End User). Provide the model number, a description of the fault, and photos or a short video if possible.

What is covered under the Laser manufacturer’s warranty?

Manufacturing defects and hardware faults under normal use are covered for the stated warranty period. Consumables, accidental damage, misuse, and unauthorised repairs are not covered. Your Australian Consumer Law rights apply in addition to the manufacturer’s warranty.

Do I need to register my product for warranty?

No product registration is required. Please retain your receipt or tax invoice as proof of purchase—this will be requested if you make a claim.

How long does a warranty assessment take?

Assessment times vary by product and channel. Once received, most claims are assessed within 5–10 business days. We will contact you if additional information is needed.