Big W – Return Authorisation Form

This Return Authorisation (RMA) Form is designed for Big W stores processing Laser product returns. It ensures that returns, warranty claims, and replacements are logged correctly so our service team can assist quickly.

Before you begin

Having these details ready helps us process your return or warranty claim quickly.

When to use this form

A customer has returned a Laser product purchased at Big W
The product is faulty or requires a warranty replacement
You need to record product details and return authorisation for Laser support

What you will need

Big W store number and contact details
Customer receipt number and purchase date
Laser product code and batch number (if available)
Fault description and any supporting notes

After you submit

A Return Authorisation (RA) number will be issued. Please follow the instructions provided to complete the return process. This helps ensure fast turnaround times and accurate processing of warranty claims. For more details, see our Returns Policy or contact Laser Support.

Find your store

Enter your Big W store number to start your return. We'll look it up and pre-fill your details.

Store Number *

Customer Information

Where should we send your Return Authorisation and any correspondence?

Company Name *

Contact Person *

Street *

Suburb *

State *

Postcode *

Telephone No *

Fax Number (optional)

Email Address *

Confirm Email *

Your Reference Number * (required before you can add products)

Return Items

Add each Laser product you would like to return. Click “Add product” to begin.

Request Item(s)

Big W keycode LASER Product code Qty Fault Description Cust. Receipt No Cust. Receipt Date Item Batch No (optional) click here for a sample batch no.

Verification

Can’t read it? Click to change the text.

Please enter the verification code shown above *: