Harvey Norman – Return Authorisation Form

This Return Authorisation (RMA) Form is for Harvey Norman stores processing Laser product returns. It ensures all warranty claims, faulty product returns, and replacement requests are logged correctly so that our service team can assist quickly.

Before you begin

Having these details ready helps us process your return or credit claim quickly.

When to use this form

A customer has returned a Laser product purchased from Harvey Norman
A product is faulty and requires a warranty replacement
You need to submit a credit claim or reference number with Laser Support

What you will need

Store suburb to locate the store account code
Invoice number and invoice date
Laser product code and item batch number (if available)
Fault description and customer details

After you submit

A Return Authorisation (RA) number will be generated. Please follow the instructions provided to complete the return. This helps ensure fast turnaround times and accurate processing of customer claims. For more details, see our Returns Policy or visit the Laser Support FAQs.

Important: If this is an approved stock rotation, freight costs are covered by the retailer.

Find your store

Start typing your store suburb, choose your store from the list, then click Search. We'll look it up and pre-fill your details.

Store Suburb *

Customer Information

Where should we send your Return Authorisation and any correspondence?

Company Name *

Contact Person *

Street *

Suburb *

State *

Postcode *

Telephone No *

Fax Number

Email Address *

Confirm Email *

Your Reference Number / Credit Claim No. *

Return Items

Add each Laser product you would like to return. Click “Add product” to begin.

Request Item(s)

LASER Product code Qty Fault Description Invoice No Invoice Date Your Item Reference Item Batch No (optional) click here for a sample batch no.

Verification

Can’t read it? Click to change the text.

Please enter the verification code shown above *: