Retailer / Reseller – Return Authorisation Form

This Return Authorisation (RMA) Form is for Laser retailers and resellers who need to submit product return, warranty, or credit claim requests. Completing this form ensures returns are processed efficiently and helps our support team provide timely assistance.

Before you begin

Having these details ready helps us process your return or credit claim quickly.

When to use this form

You are a registered Laser reseller or retailer lodging an RMA
A customer has returned a faulty product that requires warranty replacement
You need to submit a credit claim or product return for Laser support

What you will need

Customer account number or store code (shown on your Laser invoice)
Invoice number and invoice date for the return
Laser product code and batch number (if available)
Fault description and your reference number for tracking

After you submit

You will receive a Return Authorisation (RA) number with instructions on how to proceed. Following the RA process ensures faster turnaround and accurate credit or warranty processing. For more details, see our Returns Policy or visit the Laser Support FAQs.

Find your account

Enter your Laser customer number / account code to start your return. We'll look it up and pre-fill your details.

Customer Number / Account Code *

You can find your account code on our invoice. See a sample copy.

If you are from a Harvey Norman store, please use the Harvey Norman – RMA Form.

If you do not have your customer code, please contact accounts@laserco.com.au.

Customer Information

Where should we send your Return Authorisation and any correspondence?

Company Name *

Contact Person *

Street *

Suburb *

State *

Postcode *

Telephone No *

Fax Number

Email Address *

Confirm Email *

Your Reference Number / Credit Claim No. *

Return Items

Add each Laser product you would like to return. Click “Add product” to begin.

Request Item(s)

LASER Product code Qty Fault Description Invoice No Invoice Date Your Item Reference Item Batch No (optional) click here for a sample batch no.

Verification

Can’t read it? Click to change the text.

Please enter the verification code shown above *: