End User – Return Authorisation Form

Use this Return Authorisation (RMA) Form if you are an end user who purchased a Laser product and need to request a return, replacement, or warranty claim. Submitting this form helps us process your request quickly and provide the right solution.

Before you begin

A few details up front help us confirm warranty eligibility and speed up your claim.

When to use this form

Your product is faulty or not working as expected
You require a replacement under warranty
You purchased directly from Laser and need to return an item

What you will need

Have your proof of purchase, product details, and fault description ready before submitting. For more on your consumer rights, see the ACCC Repair, Replace, Refund guide. After submitting you’ll receive a Return Authorisation (RA) number — we aim to respond within 2–3 business days.

How would you like to start?

If you have your Laser order, invoice or receipt number we can look it up and pre-fill your details. Otherwise you can fill in the form manually and we'll review your return for approval.

Customer Information

Where should we send your Return Authorisation and any correspondence?

Full Name *

Street Address *

Suburb *

State *

Postcode *

Telephone No *

Fax No (optional)

Email Address *

Re-enter Email *

Order / Receipt / Transaction No *

Return Type (subject to approval)

Return Items

Add each Laser product you would like to return. Click “Add product” to begin.

Request Item(s)

LASER Product code Qty Fault Description Upload Receipt Purchase Date Comments Item Batch No (optional) click here for a sample batch no.

Service Centre can ask you for proof of purchase

To use your rights to a repair, replacement or refund you will need to keep the receipt or other type of proof of purchase. Sometimes you may need to provide more than one of these things to support your claim – for example, when a credit card statement does not clearly itemise the product. – accc.gov.au/consumers/prices-receipts/receipts

Verification

Can’t read it? Click to change the text.

Please enter the verification code shown above *:

Thank you for submitting your RMA return

Your RMA number is:

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We will review and approve your return within 24–48 hours, and you will receive an email with the return details and next steps.

If you have any questions in the meantime, contact support@laserco.com.au.

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