Wireless CarPlay Dongle Connection Guarantee - Laser

CarPlay Dongle Connection Guarantee

Laser CarPlay Dongle Connection Guarantee

Your Laser and Navig8r wireless CarPlay dongle is covered by our Connection Guarantee. If your dongle fails to create a stable wireless CarPlay or Android Auto connection after completing all required checks and troubleshooting, we will replace it at no cost.

Models Covered

  • NAVC-CPD-175 - Laser Wireless Dongle for CarPlay Mini
  • NAVC-NCPD-182 - Navig8r Wireless Dongle for CarPlay Mini
  • NAVC-WDCP-099 - Laser Wireless Dongle for CarPlay
  • NAVC-WD25-649 - Laser Wireless Dongle for CarPlay with USB-A and USB-C
  • NAVC-WD25N656 - Navig8r Wireless Dongle for CarPlay with USB-A and USB-C
  • NAVC-WDCPN587 - Navig8r Wireless Dongle for CarPlay

What This Guarantee Covers

A free replacement is provided if your dongle fails due to:

  • Confirmed incompatibility after all checks are completed
  • Defective dongle hardware
  • Repeated connection or pairing failures despite correct setup

This guarantee does not cover misuse, unsupported vehicles, unsupported phones or issues caused by third party cables.

Before Requesting a Replacement

Phone Requirements

  • iPhone 6 or newer with iOS 10 or later
  • Android 11 or later with Google Play Services
  • Phone must support wired CarPlay or wired Android Auto

Car and Head Unit Requirements

  • Your car must support wired CarPlay or wired Android Auto
  • The dongle does not add CarPlay to cars that do not already have it
  • Some older Mazda Connect, Lexus Enform, Alpine and Pioneer units may be incompatible

USB Port Requirements

  • Use the same USB port you normally use for wired CarPlay
  • Avoid charge only ports
  • USB port must output at least 5V 1A

Common Connection Symptoms

  • No power to the dongle
  • Dongle light on but CarPlay does not start
  • Pairing process gets stuck
  • Connection drops or audio does not route correctly
  • Requires unplug and replug each time

Troubleshooting Steps

  1. Restart your phone and car infotainment system
  2. Forget the dongle in Bluetooth and Wi-Fi settings
  3. Remove saved CarPlay or Android Auto devices from the car
  4. Pair the dongle again from scratch
  5. Try a different supported phone
  6. Try a different USB port
  7. Test the dongle in another compatible vehicle if available

Still Not Working?

If every step has been completed and the dongle still fails to connect, you can request a free replacement.

Need Assistance?

Email our support team at support@laserco.com.au.

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