Please
click on the questions below that best fits your situation for the answers or
scroll down the page.
This page can be
downloaded in PDF format here
Q: I have just got my Laser Personal
Media Player, how do I connect it to my computer?
Q: How do I copy files to my player?
Q: Can I put all my music files in
separate folders?
Q: What music files will the MP3
player play?
Q: The screen on MP3 player goes
black after a while. Is there a problem with it?
Q: The MP3 player turns itself off
when I am trying to navigate my way through the menu. Is faulty?
Q: Can I copy my records and
CD’s to use on my MP3 player?
Q: So how do I copy music so it can
be played on my MP3 player?
Q: I
have downloaded tracks from ITunes and when copied to the MP3 player they do
not show up. Why?
Q: I am getting sound from one side of my
earphones only. What should I do?
Q: The sound quality from the music is
poor. What is the problem?
Q: My MP3 has an FM radio. Why will not
pick up stations?
Q: In the manual it says that I can
update the firmware of the MP3 player how do I go about this?
Q: I try to copy file to the player from
my computer but I get an error message stating the “Disk is Write
Protected.” What is going on?
Q: When I try to access the Music feature
of the player I get the message “Disk Error” What can I do?
Q: The player will only play the first 10
or 12 seconds on the song and then starts the beginning of the nest track. What
is wrong with my player?
Q: What batteries can I use in my MP3
player?
Q: I
have just got my Laser Personal Media Player, how do I connect it to my computer?
A: All
Laser Personal Media Players will connect to computers running Window 2000 and
later without the need for drivers to be installed on the computer. These
Operating systems have native drivers that should load as soon as the device is
plugged in to an active USB port. The player will be displayed in the “My
Computer” Window as a removable device. The player can now be access as
you would any other drive on your computer.
Q: How
do I copy files to my player?
A: Once
the player is connected to the computer you can copy files to the player from
your computer as you would any other drive or folder on your computer. Files
folders can be copied, moved or deleted on the player
the same way they are on the computer hard drive.
Q: Can
I put all my music files in separate folders?
A: Placing
files in separate folders is a good idea because it helps the player search and
display the files on the screen. Placing all the files in the root directory or
in just one folder can cause the player to slow down when trying to display all
the files.
Q: What
music files will the MP3 player play?
A: The Laser range of
MP3 players and personal media players will only play file in the MP3 or WMA
format and only files that are not copy protected. Files downloaded from
“Pay Per Track” sites are usually copy
protected and will result in an error message being displayed when you try to
play back the track. Please check with “terms and conditions” on
the download site before attempting to transfer your downloaded files to the
MP3 player. We are not able to provide information on removing any copy
protection in any way
.
Q: The
screen on MP3 player goes black after a while. Is there a problem with it?
A: This is a power
saving feature of the MP3 player. The biggest drain on MP3 Player batteries is
the LCD screen. In most cases the screen is set to go off after a preset time
to help with battery endurance. The display can be returned by simply pressing
on of the control buttons. Please refer to the manual to change this setting.
Q: The
MP3 player turns itself off when I am trying to navigate my way through the
menu. Is faulty?
A: As with the question
above, this is a power saving feature. It is usually set to turn off after a
preset time from the last button press if none of the features are being used,
such as Music playback. This is to help the player retain the battery life and
not go flat if it is forgotten to be turned off.
Q: Can
I copy my records and CD’s to use on my MP3 player?
A: In Australia, as long
as you own the record or CD and it is intended to be used on devices that you
own only, then yes you can. More detailed information about this can be found
the following website http://www.copyright.org.au/information/specialinterest/music.htm.
Look for the link Music: copying MP3s, CDs & audio Cassettes.
You can download the information in PDF format. This document also covers
copying Vinyl Albums and singles. Please respect the Copyright laws in your
area.
Q: So
how do I copy music so it can be played on my MP3 player?
A: Most computers now
come with software that can be used to convert CDs to MP3 format. On Windows
based computers the program is called Microsoft “Windows Media Player”. This program can be used to listen to CDs,
MP3’s, watch Video files, and of course convert your Audio CDs to the
MP3/WMA format used by your Laser personal media player. For detailed
information on how to convert your CD’s start the program and press the
“F1” key on your keyboard. Select the “Index” tab and
the type in “Ripping” in the search field. You will be shown
detailed instructions on converting you CD to MP3. Please ensure that the
“ADD COPY PROTECTION” option is the setting is turned off to ensure
the files can be played on your player. Please refer to the previous question
about Copyright issues.
Q: I
have downloaded tracks from ITunes and when copied to the MP3 player they do
not show up. Why?
A: Unfortunately ITunes
tracks present a couple of problems with the Laser personal Media players;
Firstly, the format of tracks from ITunes are in the ACC format. This means
that file will be “TRACKNAME.ACC” this format is not compatible
with Laser personal media players as it will not be detected by the player when
it has been copied to it. While they can be converted to the MP3 format using
the ITunes software, there is still the problem of the copy protection. Just
about all tracks downloaded from Itunes are copy
protected and can only be used on the computer that the file was downloaded to
or devices that is DRM (Digital Rights Management) capable. We cannot offer any
information on removing any copy protection.
Q: I am
getting sound from one side of my earphones only. What should I do?
A: Please check that the
earphones plug is fitted firmly in to the socket. Some it can works its way out
slightly and simply needs to be seated correctly. If after trying that the
results are the same, please test the player with another set of earphones.
This will determine if the player is faulty or the earphones are the problem.
Most Laser MP3 players use standard 3.5MM Stereo earphone jacks. Replacement
sets can be purchased at a variety of places.
Q: The
sound quality from the music is poor. What is the problem?
A: There are a couple of
reasons for poor quality playback. The most common reason for this is poor
encoding of the music file. Check the playback quality of the file on your
computer, bear in mind that the difference between hearing the playback through
speakers and through earphones. It is also possible that the earphones are
beginning to degrade from use. This is normal for earphones and they will not
last forever. Please replace them.
Q: My
MP3 has an FM radio. Why will not pick up stations?
A: MP3 players and
personal media players fitted with FM radios use the earphone lead as the
antenna. The earphones need to be fitted to the player before you can tune the
radio to the station. Please ensure that you are in a good reception area
before you attempt to tune the radio. If the signal is week it may not be
strong enough to be “Auto tuned” but strong enough for listening
too. Tune the radio in a good reception area and store the stations. These can
then be selected in other locations.
Q: In
the manual it says that I can update the firmware of the MP3 player how do I go
about this?
A: Firmware is written
specifically for each model MP3 player. Firmware updates released by the
factory will be posted on the website when and if they become available.
Firmware is released to overcome reported issues and usually do not add any new
feature to the player. While the firmware version shown on the player may be
very similar to versions on other brands and types of players, the firmware one
each model player has distinct aspects that need to be account for in the
firmware. Downloading and installing firmware on a Laser MP3 or Personal Media
Player that has not been posted on our website specifically for a particular
model may render the player inoperable and will void the warranty on the
Player.
Q: I
try to copy file to the player from my computer but I get an error message
stating the “Disk is Write Protected.” What is going on?
A: Some model MP3
players have a “lock” switch on them. This switch is designed to
“lock out” the buttons to ensure that the buttons are not pressed
accidently if the player is in your pocket or bag when in use. This switch also
acts as Write Protect switch to ensure that any data on the MP3 player is not
accidently erased. Please check the position for the switch and move to the
“Unlocked” position and reconnect to the computer.
Q: When
I try to access the Music feature of the player I get the message “Disk
Error” What can I do?
A: Due to the nature of
the memory used in MP3 players in general, it is possible form time to time
that the FAT (File Allocation Table) can become corrupted. This sometime
happens if the player has been removed from the USB port while data was still
being transferred to or from the player. Another cause is a static discharge to
the chipset. In most cases the problem is simply resolved by reformatting the
player. IF using Windows 2000, XP or Vista, please
connect the player to the computer as per normal. Open the “My
Computer” window and then “Right click” on the drive icon
that represents the player connected to your computer. Select “Format” from the options menu as
shown below.
